Human acknowledgement
This nugget of information was posted on 16/10/08 at 5:32 pm by Mal and is filed under Mal's musings.
It’s not much to ask is it really? For a waitress or bartender to treat you like a human being. But it’s exactly this that will be the failure of the UK bar industry if we allow it to continue.
Recently I was in a bar in London of notable cocktail repute. I had taken a young bartender there to show him around. We sat at the bar and ordered two drinks, which were swiftly delivered with the absolute minimal amount of conversation required to serve a drink.
The bartender plainly showing off had turned his back on us to have an overly loud conversation with his co-worker about who he had been starfucking the night before.
When I asked my young colleague what he thought of the place he was suitably impressed with his drink & the surroundings.
It was clear that we were in the trade and that we were keen to chat as we had sought out this place for that very reason. I was pissed off with the blatant cold shoulder shown to us. So much so I wanted to make a point.
I said to my colleague that yes this is a nice bar but “watch this” I stood up and proceeded to jump up and down ten times waving my arms in the air before sitting back on my barstool to finish my drink. Not one of the two members of staff noticed. We sat just in front of them at the bar and we were their only two customers.
The point was well made. I understand that customers can get their booze cheap from a supermarket and drink it at home but you just cannot recreate the banter that exists in a great bar.
Unfortunately it is all too often taken for granted.
Oh and god forbid if this ever happens to you in MOJO, please let me know who it was that served you so I can make a point out of it!
Stay wet.
Mal
Loading ...
October 17th, 2008 at 1:25 pm
Good first post Mal.
I agree that service standards seem to be dropping across the hospitality industry. Take restaurants for example, I can’t remember the last time I was truly impressed by waiting service and am frequently left feeling disappointed and begrudging of leaving a tip (though I always will). It seems to tie in with the increasingly common automatic addition of 10% to the bill, which almost acts as an ‘off’ switch for any attentiveness in waiting staff. Maybe I just eat in the wrong places though.
I’m sure MOJO wont fall the same fate though, I’ve always found the service top notch, so keep it up!
October 25th, 2008 at 1:17 am
Following your remarks about service I would like to complain about the service I receive when visiting Mojo in Manchester.I am greeted with a smile and genuine conversation about my well being.I am served immediately with my preferred tipple with out even ordering it.I am topped up as the last mouthful disappears and I even have my own stool with a plaque on it.As I said,I would like to complain but can’t think of a single reason why I would!Good luck with the Liverpool venture and may you always be seated on a velvet cushion (Rab C Nesbitt).
L.
June 8th, 2009 at 5:38 pm
I agree,
I’m a bartender in a hotel where pleasant and professional service is always required. I try my best socializing with guest and showing them a good time, but at the same time respecting their privacy.
I thought every bar should provide the same style of service, but I often found myself being partialy ignored by the host, which is rather disappoint knowing this industry is all about the customer.